Privacy Policy

Omega Tech Service Inc., d/b/a Omega Air | fixomega.com

1. Introduction

Omega Tech Service Inc., doing business as Omega Air (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fixomega.com, fill out our contact forms, or interact with our services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of personal information:

  • Full name
  • Phone number
  • Email address
  • ZIP code / service address
  • Information submitted via contact forms or chat on our website

We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Contact you regarding your service request or inquiry
  • Provide estimates, schedule appointments, and deliver HVAC/appliance repair services
  • Send appointment reminders and service updates
  • Improve our website and customer experience
  • Comply with legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties for marketing or commercial purposes. We may share your information only in the following limited circumstances:

  • With service providers who assist us in operating our website or conducting our business (e.g., scheduling software, CRM tools), subject to confidentiality agreements
  • When required by law or in response to valid legal process
  • To protect the rights, property, or safety of our company, employees, or customers

5. SMS and Text Message Communications

If you opt in to receive SMS communications from us, your mobile number will be used solely for service-related notifications and updates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You may opt out at any time by replying STOP.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

We use Google Analytics 4 (GA4), a web analytics service provided by Google LLC. GA4 uses cookies to collect information about how visitors use our website, including pages visited, time spent on site, and general geographic location based on IP address. This information is used to compile reports and help us improve the website. Google may also transfer this information to third parties where required by law, or where third parties process the information on Google’s behalf. Google does not associate your IP address with any other data held by Google. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on available at: https://tools.google.com/dlpage/gaoptout

7. Third-Party Services

Our website uses third-party services, including a live chat feature powered by Tidio. These services may collect information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.

8. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect and how it is used
  • The right to request deletion of your personal information
  • The right to opt out of the sale or sharing of your personal data
  • The right to limit the use of sensitive personal information
  • The right to non-discrimination for exercising your privacy rights

Omega Tech Service Inc. does not sell or share your personal information with third parties for commercial or marketing purposes. To submit a privacy rights request, including a request to delete your personal data, please visit our dedicated Privacy Rights Request page: https://fixomega.com/data-privacy-request/

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. When your information is no longer needed, we securely delete or anonymize it.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Company: Omega Tech Service Inc., d/b/a Omega Air
  • Address: 6602 Beadnell Way, San Diego, CA 92117
  • Phone: (858) 667-4414
  • Email: support@fixomega.com
  • Website: fixomega.com

To submit a data deletion or privacy rights request, please use our dedicated page: https://fixomega.com/data-privacy-request/