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Policy

Omega Tech Service Inc. General Terms And Conditions Of Service

If you contract with Omega Tech Service, Inc., d/b/a Omega Appliance Repair to do work for you (the “Customer”), the following terms and conditions (“General Terms and Conditions of Service”) will apply to the services we perform and the spare part or other goods we provide. It is your responsibility to familiarize yourself with these General Terms and Conditions of Service, prior to allowing our technician to commence work. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed herein.

NON-REFUNDABLE DIAGNOSTIC FEE

We charge a non-refundable service fee (the “Diagnostic Fee”) for all non-warranty visits to Customer’s residence or business. The Diagnostic Fee will be quoted to you prior to our visit. The fee covers costs incurred by us for travel and the performance of diagnostic services by a trained Omega Tech Service, Inc. technician. By accepting the Service Order, you acknowledge and agree to a) to pay the Diagnostic Fee in full whether Omega Tech Service, Inc. performs recommended repairs or not; and b) that the Diagnostic Fee will be credited toward the cost to repair in the event that Customer agrees to have Omega Appliance Repair perform the recommended repair or replacement.
Please note that if you make a payment online, a 3% fee is added to the transaction amount by the transfer system (example service call charge 87.55$).

Conditions for Refusing Service

We reserve the right to refuse service to any customer in situations where their behavior compromises the safety of our staff, where the service requested is beyond our technical capabilities, or in other circumstances where providing the service would be unreasonable or impossible. This policy complies with all applicable anti-discrimination laws.

ESTIMATE

The estimate section of the Service Order summarizes the costs for the parts and services we estimate are required to repair your appliance(s) (the “Price Quote”). By accepting the Service Order, you acknowledge that you agree to the terms of the Price Quote and the agreed-upon scope of work. If applicable, sales tax is included in the Price Quote.

PARTS DEPOSIT POLICY

When a repair quote is provided and agreed upon by the client, the parts we order are non-returnable. To confirm the order and cover the cost of the parts, we require a deposit equal to the cost of these parts.
If the client decides to change their mind or cancel the repair at any stage after the parts have been ordered, the deposit for the parts is non-refundable. This is because the ordered parts cannot be returned or resold.
We kindly ask clients to consider this policy before confirming the quote to avoid any misunderstandings.

PAYMENT TERMS AND COLLECTION COSTS

Payment is due and will be collected upon completion of the services unless we agree otherwise specifically in writing. Payment may be made by check or credit card. Any dishonored check or bank draft will be charged a processing fee of $25.00. You agree to pay all expenses incurred by Omega Appliance Repair for the collection of any unpaid amounts including, but not limited to all attorney’s fees, filing fees and costs. Past due amounts shall bear interest at the annual rate of 18%, or the maximum otherwise allowed by law, whichever is less. .

LIMITED WARRANTY

For repairs, parts and service provided by us, we warrant to you that the repairs, parts and service we provide to you will be free from defects in material and workmanship. The duration of this warranty is thirty (30) days from as applicable (i) the date of your receipt of the part, or (ii) the date of repair or service. If during this thirty-day period, you discover a defect in the repairs, parts, or service you must promptly notify us in writing. Omega Appliance Repair obligation for defective parts and/or workmanship, and Customer’s exclusive remedy, shall be limited, at Omega Tech Service, Inc. option, to the replacement of any defective parts or workmanship or the refund of amounts paid by Customer for said the service and parts. All warranty claims are subject to inspection and approval by Omega Appliance Repair.
The foregoing warranties do not apply in any manner to the following: a) repair or replacement of any appliances used for any commercial or industrial application; b) cosmetic or non-functional parts, including but not limited to glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners and shelves; c) plumbing supply water lines to any appliance, whether replaced or recommended for replacement by Omega Appliance Repair; d) repair of any appliance that has been moved from the location at which it was originally repaired or installed by Omega Tech Service, Inc. or e) repairs on appliances for which parts are no longer available from the original manufacturer. Additionally, Omega Appliance Repair shall be under no legal obligation to honor any warranty set forth herein unless Customer has paid all amounts owed under the applicable Price Quote.
THE WARRANTIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES EXTEND ONLY TO CUSTOMER.

Limitation of Damages

OMEGA APPLIANCE REPAIR SHALL NOT BE RESPONSIBLE FOR ANY special, incidental, INDIRECT OR CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY IN CONNECTION WITH THIS AGREEMENT. OMEGA APPLIANCE REPAIR’ liability for damages is limited to the amount actually paid by the customer. THIS LIMITATION DOES NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

ENTIRE AGREEMENT

These General Terms and Conditions of Service and each Service Order constitute the complete agreement (“Agreement”) between Omega Appliance Repair and Customer and supersede all prior or contemporaneous agreements or representations, written or oral.

DAMAGE WAIVERS

It is the responsibility of the customer to familiarize themselves with waivers we have in place surrounding the provision of any services we provide. We only provide services under these waivers and our price is based on the customer accepting our waivers. By requesting that we perform the work, you are accepting our waivers. If one or part of these waivers is found to not be enforceable that will not prevent the remaining waivers from being enforced. Waiver of Damages When Moving Appliance You understand there is inherent risk in when moving appliances. There is risk of damage to the machine itself, and to areas surrounding its installation, including but not limited to flooring, cabinetry and counter tops. You acknowledge the technician is not required to move the appliance. In exchange for his willingness to do so, you promise to hold harmless both the technician and Omega Appliance Repair from any and every liability associated with any such damage as may occur in connection with this movement.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Waiver of Damages When Working with Water

You understand the machinery that’s being worked on is connected with the building’s plumbing system, and whenever any machinery is so connected, there is an inherent risk that component failure, imperfect connections and/or other faults could result in unintended leakage and/or flooding within the building, causing significant and sometimes catastrophic damage. Excepting for cases of gross, clearly proven, and explicitly identifiable negligence by the technician, you promise to hold harmless both the technician and Omega Appliance Repair, its principals, agents and employees from any and all damages, harms or liability that may result from such an occurrence. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Waiver of Damages from Failed Cooling Equipment

You understand that, like any machinery, refrigeration equipment consists of a multiplicity of complex components, any of which can fail without warning, and that any effort to service and/or repair same carries inherent risks. Diagnoses are not always straightforward, and, even when carefully performed, repair this equipment and/or service work may involve imperfections that result in failure of the machinery to perform as intended. Such failures may lead to food spoilage, discomfort, inconvenience, and (particularly in commercial contexts) even loss of revenue as associated with cancelled or failed events, inability to service customers, etc. You acknowledge that, by undertaking to service and/or repair your equipment, Omega Appliance Repair is not accepting responsibility for any such risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from liability Omega Appliance Repair, it’s agents and employees from any and all such harms. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Chronology Recording Policy

To ensure service quality and transparency, we document our work through photos (before and after service), and, when necessary, audio or video recordings. Phone calls related to scheduling and service confirmations may also be recorded (with notification for you). These measures are taken to address potential disputes and maintain high service standards, in compliance with applicable privacy laws.

SMS notification

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Waiver of Damages from Lifting Glass Cook Top

You understand that, in lifting a glass/ceramic cooktop surface to access components below it, there is an inherent risk of breakage. The top is attached with strong adhesive, and it is not always possible to achieve separation without surface fracturing. While expecting the technician to exercise every due level of care, you nevertheless recognize that the Technician and Omega Appliance Repair explicitly refrain from accepting any responsibility for these risks. You agree all such risks are your own (and/or your company’s) alone, and you agree to hold harmless and exempt from Omega Appliance Repair, it’s agents and employees from any and all such responsibility. By allowing the technician to commence work, you explicitly waive the right to any contrary claim.

Important Notice Regarding Invoice Payment

Please note that all invoices are due by the specified due date. If payment is not received by this date, your account may be referred to our legal department for further review and possible action. In some cases, additional charges or late fees may apply. If you have any questions about your invoice or would like to discuss payment options, please contact us.